Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The 12 Volt Shop’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The 12 Volt Shop’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 4 / 12 Kewdale Road, WELSHPOOL, WA, 6106, AU. Our ABN is 51 106 172 785. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.
Shipping & Unattended Delivery Policy (Authority to Leave)
1. Standard Delivery Service: We utilize premier commercial courier networks (including TNT and FedEx) to fulfill shipments. To ensure efficient and contactless service, residential deliveries are dispatched under a standard "Authority to Leave" (ATL) protocol.
2. Transfer of Risk: By completing your purchase, you explicitly acknowledge and agree that if the delivery address is unattended at the time of arrival, the courier is authorized to leave the consignment in a designated safe place at the premises without requiring a signature.
3. Proof of Delivery: Photographic evidence or GPS synchronization data captured by the courier network confirming a successful drop-off shall constitute definitive "Proof of Delivery" (POD).
4. Liability Exclusions: Once the courier has logged the consignment as successfully delivered with accompanying POD, the contract of carriage is legally fulfilled. We accept no liability or financial responsibility for subsequent loss, ambient damage, or third-party theft of the items from your premises.
Refunds and Returns
Should you wish to make a return, refund or exchange, bring or post the product/s in store with your proof of purchase and if necessary a note or relevant information to assist our staff in best serving you. To qualify for the return, the product must be returned to us within 30 days of the dispatch date and in its original undamaged packaging, including all accessories. To ensure the process is as easy as possible, please provide the following:
- Present your proof of purchase (Receipt, Bank Statement, Photograph of your receipt or online tax invoice). If you cannot find this information please contact us.
- The product/s should be in original condition and packaging (including manuals and accessories).
- Return postage is at customers expense and will not be refunded.
Head to the Contact Us section of our website and send us an email regarding your return/exchange query, then wait for our instructions before returning any goods.
Exchange of goods policy
If you wish to return a product and exchange it for another item, we will offer a store credit (available to use 48 hours after the return has been received) this allows us time to confirm the product is returned in an “as new” saleable condition and to process the store credit onto your account. The store credit will be for the full amount minus the 3% payment processing fee through Stripe.
Refunds policy
Items returned due to change of mind will incur a 10% restocking if returned in the original packaging, and a 30% restocking fee applies for items returned without the original packaging or accessories. This amount is on top of the 3% payment processing fee mentioned above.
Important information applicable to our Exchange and Refund of goods policies
- We do not accept returns or exchanges of goods after 30 days from the date goods are received.
- Our Exchange and refund policies are subject to the goods being returned at your expense in an as-shipped, saleable condition including, original packaging. The packaging must be in a re-saleable condition.
- The refund will be calculated as the purchase price of the product only, less shipping and any re-stocking fee and paid in the same way as the original payment.
- Some products, including anything custom-made, special order in items and products bought in large quantities may not be returnable unless a warranty or guarantee is breached. Our returns policy is in addition to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).
- We do not refund the original outgoing or the return costs of freight on any returned or exchanged item.
The 12 Volt Shop Pty Ltd reserves the right not to accept return of goods when they are:
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Specifically manufactured at the customers request (i.e. custom made).
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Specially ordered in on the customers behalf (i.e. Indent products).
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Large quantity orders that may have already been covered by 12VS with replacement orders with our principles. (i.e. Non-Cancellable order types).
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Goods that have been in the customer’s possession for a reasonable time & are requested by the customer to be returned to us after such time has elapsed that the goods are out of warranty, near or past their expiry date. Goods that have been damaged or had packaging damaged or removed. Warranty is conditional in accordance with manufacturer’s parameters & guidelines.
